Helpdesk
Our Magenta AI helper agent helpdesk can reconnect to your resurrected machine, diagnose issues, and push repairs.
Check that Secure Boot is disabled in your BIOS and that the USB drive is selected as the first boot device.
Make sure the key has billing enabled and matches the provider you selected in the agent settings.
Older CPUs will be slower. The helpdesk can downgrade the active model size or switch to a lighter agent profile.
The helpdesk connection only opens during setup and support sessions. You can disable it permanently in the local control panel.
Open a helpdesk ticket from the resurrected machine. The agent can send us a diagnostic bundle securely.
Open Helpdesk Ticket